FIVE (5) YEAR STRUCTURAL WARRANTY

Our Guarantees to you (please refer to our full terms and conditions):

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.  Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified. 

Subject to the Warranty Terms and Conditions and the Warranty Claim Procedure, the manufacturer warrants this product to be free of manufacturing or material defect for months from the date of purchase. 

Warranty Claim Procedure:

In order to make a warranty claim you must follow the procedure outlined   below:

1.  You must contact your place of purchase and provide a proof of purchase to register a claim.

2.  The retailer will make a qualifying investigation.  You must provide the following to the retailer:

a.   A copy of the proof of purchase.

b.  If at all possible - supply photos showing the issue claimed – preferably in electronic form for transmission to the supplier.  While not mandatory this will speed the processing of your claim considerably.

c.  Clearly state the grounds for the claim and describe any relevant circumstances.

d.  An assurance that the product has not been damaged, incorrectly assembled, installed or operated, exposed to the elements, negligently treated, or misused.  Any false representations may void your claim and constitute a breach in law. 

3.  A form detailing the claim must be completed and lodged with your place of purchase. 

4.  The retailer will submit the claim in writing to the manufacturer of the furniture who will handle the claim.  You will be contacted by a representative of the manufacturer who will respond to bona fide claims in a timely manner. 

5.  You may be required to make the product available for inspection Mon – Fri between 9am and 5pm at a location specified by the manufacturer, this may be your house or the retailers’ showroom. 

6.  The product may only be returned to the manufacturer after approval, in writing, by an authorized office of the manufacturer.

 

To download Warranty against defects & Claim Form Click here (pdf. format)