Since wood is a natural material, you may notice light variations in the shades of different wooden elements in the piece or pieces. Also, if you have bought these products at different times, variations in colour and shade may be caused by climatic/environmental factors, or the period of time that has passed between purchases. We do not consider that variations outlined above to be valid reasons for claims and/or returns. Light globes would also make the product look different in colours (this would depend on light globe).

Timber ‘a natural product’; Timber is ‘alive’ and is subject to the natural movement inherent in solid timber, which occurs with the variations in the humidity levels of the atmosphere between areas and seasons. While Sundown products are suited to the majority of domestic (some products commercial) applications, we do not recommend its use to arid or extreme conditions.

Stains; stains and varnishes are also subject to climatic/environmental factors, a newly polished product would most likely always look different from the floor model or a product purchased earlier. It is more evident in the lighter stains. This is normal, as the sunlight’s UV rays would always change the shade of any natural product. The new product would mellow over time and look closer to the older one.

Sunlight; Sunlight’s ultra-violet rays can damage wood finishes, and can also change the shade of your furniture. As this furniture is made out of many different wooden elements, it is possible for the timber elements to look different in shade if exposed to sunlight for long time.
Arrange furniture out of direct sunlight. Use sun-screening drapes during intense sunlight hours, rotate furniture in place and room arrangement.

Caring for your furniture; Caring for furniture is easy, by following a few simple guidelines will help extend the life of your furniture. The beauty of furniture care is that it helps to protect your investment. As fine furniture is an important purchase, proper care will help maintain your furniture and ensure that it looks great year after year.

The Enemies of furniture; Many common problems in furniture are caused by some elements. If you are aware of these, the resulting damage can be easily avoided.

Liquids; Liquid spills will damage furniture if not removed promptly. Use coasters under beverage glasses and saucers under cups and flowerpots. If a spill occurs, immediately blot it gently without rubbing the surface.

Heat; Heat creates a chemical change in the furniture finish which can result in a white spot. Use protective mats under hot dishes, utensils or cooking appliances.

Cyclic changes in temperature can damage furniture. Placing furniture near to central heating radiators and air ducts should be avoided because this causes extreme localized drying of the wood.

Dusting; Always dust with a damp cloth, this will help eliminate the scratching that occurs with dry dusting. Dust will scratch furniture if not removed quickly. Use a soft clean cloth that won’t scratch the surface and avoid coarse materials or fabrics. Never dry dust, as it could cause microscopic scratches on your furniture surface. Remember to change dusting cloths frequently since a dirty cloth may scratch the surface.

Cleaning products:


if you do, and in the event that you may have to re-polish the furniture in later years it would not be possible. Always Use the same furniture-cleaning product as if you don’t, your furniture may appear cloudy. Apply the product evenly on the surface and always wipe in the direction of the grain with a clean damp cloth (Follow the instructions of your furniture cleaning product).

Fabric care; Follow the instruction on the “CARE LABEL” the label can be found under the dining chair seat. If you have supplied us with the fabric you must obtain the care instructions from the place you have purchased the fabric.

WARNING: It is important that lights fitted in WALL UNITS are not used for illuminating and should not exceed 6 HOURS of continues use.

To download Warranty against defects & Claim Form Click here (pdf. format)